Your Privacy Is Our Responsibility

1. Introduction & Applicability

This Privacy Policy ("Policy") sets out the terms governing the collection, processing, and protection of information between the organisation operating the 77bag platform ("77bag", "we", "us") and users of that platform ("you", "your"). By using our website and services, you are considered to have given your full consent to the terms of this Policy.

77bag is committed to ensuring a safe and transparent gaming environment for players in Bangladesh. Protecting the privacy of your personal information is a core part of our commitment. This Policy applies to all services, websites, and mobile platforms operated by 77bag.

2. What Information We Collect

To provide you with a proper service, 77bag collects the following categories of information. Each piece of information is collected for a specific and legitimate purpose.

2.1 Information Provided Directly by You

• Full name, date of birth, and nationality provided at registration
• Contact details: email address and mobile number
• Identity verification documents (copy of national ID card or passport)
• Transaction details: deposit and withdrawal records, payment method information (bKash, Nagad, Rocket, or bank account details)
• Support contact history and chat logs

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and session data
• Gaming activity history and preferences on the platform
• Information collected from cookies and similar tracking technologies
• Visit times, pages viewed, and click data on the site

2.3 Information Received from Third Parties

For the purposes of security verification and fraud prevention, 77bag may receive identity verification information from trusted third-party service providers. This information is used only within the limits of the legitimate verification process.

3. Purpose of Data Use

77bag uses the collected information for the following specific and legitimate purposes. Your information is never used outside of approved purposes.

• Account Management: Completing your registration, login, and account verification process, and maintaining account security.
• Financial Transactions: Processing deposits and withdrawals, maintaining transaction history, and providing financial statements.
• Service Improvement: Personalising the gaming experience, developing new features, and improving platform performance.
• Security & Protection: Detecting and preventing fraud, money laundering, and other unlawful activities.
• Support Services: Maintaining customer service standards, resolving complaints, and providing assistance via 24/7 live chat.
• Legal Obligations: Meeting the requirements of applicable laws, regulations, and regulatory authorities.
• Communications: Sending important account notifications, security alerts, and relevant platform updates.

4. Data Storage & Security

77bag applies industry-standard technologies and processes to protect your information. The details of our security measures are outlined below.

4.1 Encryption & Cybersecurity

All data transmitted on the platform is secured through SSL (Secure Sockets Layer) encryption technology. This technology ensures that your personal and financial information cannot be accessed by any unauthorised party during transfer over the internet.

4.2 Data Retention Period

All relevant information is retained for as long as your account is active. Even after an account is closed, certain information may be held for a defined period as required by legal obligations and dispute resolution needs.

4.3 Access Control

• Only authorised staff may access personal information on a need-to-know basis
• Staff receive privacy training and regular security reviews are conducted
• All access logs are regularly monitored and audited
• Two-factor authentication is applied

5. Data Sharing & Disclosure

77bag may share your information with third parties in the following limited and specific circumstances. Your information is protected in each case.

5.1 Service Provider Partners

Specific information may be shared with trusted partners for payment processing (organisations associated with bKash, Nagad, Rocket, and bank transfers), identity verification, and technical services. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

77bag may be required to provide necessary information to authorities pursuant to a court order, government investigation, or legal process. In such circumstances, information is provided only within the limits directed by law.

5.3 Business Transfers

In the event of a company merger or acquisition, user information may be transferred to the new entity. However, existing privacy protections will be maintained in such cases and users will be notified in advance.

6. Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the 77bag website to improve your experience and ensure the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and basic platform operations. These cannot be disabled.
• Performance Cookies: Help improve service quality by analysing which parts of the site are used most.
• Functionality Cookies: Used to remember your language preferences and personalised settings.

6.2 Cookie Control

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may prevent specific features of the platform from working correctly.

7. Your Rights & Choices

As a 77bag user, you have the following rights over your own information. Contact us to exercise these rights.

• Right of Access: The right to know what information we hold about you and to receive a copy of that information.
• Right to Rectification: The right to request correction of any inaccuracies in your personal information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive the information you have provided in a structured, machine-readable format.
• Withdrawal of Consent: Where the basis for processing your information is your consent, the right to withdraw that consent at any time.

To exercise any of the above rights or to make a data-related request, please contact our support team. We will process your request as promptly as possible.

8. Protection of Minors

77bag provides services only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during the registration process.

If it comes to our attention that a minor has registered on the platform, that account will be closed immediately and all associated information will be securely deleted.

9. Policy Changes & Updates

77bag may revise or update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:

• For significant changes, a direct notification will be sent to your registered email
• A notification message will be displayed when you log in to the platform
• The date of the most recent revision at the top of this page will be updated
• Continued use of the platform after a change is made will be considered acceptance of the new policy

If you have any questions about changes to the Policy or do not agree with the changes, please stop using the platform and contact support to close your account.

10. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. 77bag treats every privacy-related request with the highest priority.

• Live Chat: 24/7 support — available in both Bengali and English
• Email: [email protected]

After receiving your privacy-related request, we will respond in a timely manner and take the necessary steps. Ensuring the protection of your information is a priority for 77bag.